Business Process Outsourcing

Let us Handle Your Business Needs

Theodore Drew & Associates offers Business Process Outsourcing for all of their clients. We save our clients time and money by fulfilling some of their common administrative functions to our organization, allowing us to leverage a lower cost of labor, which helps a business keep a healthy bottom line.

Our business process outsourcing department is able to perform virtually all industry-specific tasks at 40% of the usual cost of performing these tasks in-house.

We will take care of each facet of your company’s administrative needs including:

Credentialing Augmentation
  • Reviews application and identifies issues that require investigation, validates discrepancies, and ensures appropriate follow up.
  • Conduct thorough primary source verifications of all components of the application file.
  • Follow-up as required into the applicant’s background, education, and experience through the use of online systems, written correspondence, telephone inquiries, and printed reference guides and reports.
  • Prepares credential files for required completion and presentation dates to facilities
  • Maintains, tracks, and updates credentials.
  • Maintains confidential credentials files in an organized and retrievable manner, including accurate and timely filing of all credentials documents and verification and other forms and correspondence
  • Ensure compliance with all Joint Commission or Facility requirements when working with nurses’ records.
  • Responsible for the accuracy of scanning and uploading nurses’ credentials into clients staffing platform
  • Prepares reports as requested.  
Payroll Reconciliation
  • Collects Timesheets from clients
  • Matches timesheets with staffing sheets
  • Enters Payroll and Billing into We Get Staffed platform
  • Submits reconciled billing and payroll to funding source
Staffing
  • Receive needs from facilities (call, email, SMS)
  • Call facilities for needs
  • Receive email, call, SMS from clinicians for availability or cancellation of availability.
  • Call clinicians for availability
  • Advise the facility of any shift picked up by a clinician (call, email, SMS)
  • Reach out to clinicians (call, email, SMS) for shift confirmation/cancellation
  • Staffers/schedulers can assist in ensuring that all clinicians picking up shifts have compliant personnel files.
  • Advise/remind clinicians via email/call/SMS of any expired/expiring credentials.
  • Assist in sourcing activities.
  • Send the client a daily report of activities.
Sourcing
  • Receive needs from facilities (call, email, SMS)
  • Call facilities for needs
  • Receive email, call, SMS from clinicians for availability or cancellation of availability.
  • Call clinicians for availability
  • Advise the facility of any shift picked up by a clinician (call, email, SMS)
  • Reach out to clinicians (call, email, SMS) for shift confirmation/cancellation
  • Staffers/schedulers can assist in ensuring that all clinicians picking up shifts have compliant personnel files.
  • Advise/remind clinicians via email/call/SMS of any expired/expiring credentials.
  • Assist in sourcing activities.
  • Send the client a daily report of activities.
Credentialing Augmentation
  • Reviews application and identifies issues that require investigation, validates discrepancies, and ensures appropriate follow up.
  • Conduct thorough primary source verifications of all components of the application file.
  • Follow-up as required into the applicant’s background, education, and experience through the use of online systems, written correspondence, telephone inquiries, and printed reference guides and reports.
  • Prepares credential files for required completion and presentation dates to facilities
  • Maintains, tracks, and updates credentials.
  • Maintains confidential credentials files in an organized and retrievable manner, including accurate and timely filing of all credentials documents and verification and other forms and correspondence
  • Ensure compliance with all Joint Commission or Facility requirements when working with nurses’ records.
  • Responsible for the accuracy of scanning and uploading nurses’ credentials into clients staffing platform
  • Prepares reports as requested.  
Payroll Reconciliation
  • Collects Timesheets from clients
  • Matches timesheets with staffing sheets
  • Enters Payroll and Billing into We Get Staffed platform
  • Submits reconciled billing and payroll to funding source
Staffing
  • Receive needs from facilities (call, email, SMS)
  • Call facilities for needs
  • Receive email, call, SMS from clinicians for availability or cancellation of availability.
  • Call clinicians for availability
  • Advise the facility of any shift picked up by a clinician (call, email, SMS)
  • Reach out to clinicians (call, email, SMS) for shift confirmation/cancellation
  • Staffers/schedulers can assist in ensuring that all clinicians picking up shifts have compliant personnel files.
  • Advise/remind clinicians via email/call/SMS of any expired/expiring credentials.
  • Assist in sourcing activities.
  • Send the client a daily report of activities.
Sourcing
  • Receive needs from facilities (call, email, SMS)
  • Call facilities for needs
  • Receive email, call, SMS from clinicians for availability or cancellation of availability.
  • Call clinicians for availability
  • Advise the facility of any shift picked up by a clinician (call, email, SMS)
  • Reach out to clinicians (call, email, SMS) for shift confirmation/cancellation
  • Staffers/schedulers can assist in ensuring that all clinicians picking up shifts have compliant personnel files.
  • Advise/remind clinicians via email/call/SMS of any expired/expiring credentials.
  • Assist in sourcing activities.
  • Send the client a daily report of activities.